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Box Office Hours

10am - 5pm Monday | 10am - 6pm Tuesday - Friday | 11am - 6pm Saturdays*

Sundays two hours prior to performance. Door sales only.*

Telephone (02) 8065 7337 for phone sales. If the phone is unattended please leave a message and we will return your call.

*Subject to performance schedule. During non-performance periods the box office will close at 5pm daily and will be unattended on weekends. 

Public Holidays - 2 hours prior to any scheduled performance. Door sales only. 

Tickets may be collected from the box office from 1 hour prior to the performance time. 

 

Booking Tickets

Tickets may be booked online, in person or over the telephone. If you experience any difficulties during your online process please telephone (02) 8065 7337 before attempting your booking again. 

 

Accessible Seating

Please contact the Box Office on (02) 8065 7337 for accessible seating requests. 

 

Gift Vouchers

Give the gift of theatre! A gift voucher to Hayes Theatre Co is the perfect gift for the theatre lover in your life. 

Gift vouchers may be purchased online, over the phone or at the box office prior to a performance. Vouchers are valid for 12 months from the date of purchase. Hard copy vouchers are available for presentation if requested.

To purchase a Gift Voucher click HERE

 

Terms and Conditions of Sale

1. The right of admission is reserved by management.

2. The right is reserved to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements as necessary.

3. Tickets are valid only when purchased through an authorised agent. 

4. Generally there is no right to a refund or exchange except as required by law, and/or as provided in the Industry Ticketing Code of Practice.

5. Cameras and other recording devices are prohibited in the auditorium. 

6. Mobile telephones, pagers and other electronic devices must be turned off before entry into the auditorium. 

7. The right is reserved to refuse admission to a ticket holder who arrives late to a performance. The ticket holder may not be allocated to their designated seat or area, until there is a convenient break in the program, if any, or interval. 

8. Patrons who disrupt a performance, who are in use or possession of a prohibited device, or fail to produce concession ID as approriate may be asked to leave the venue without refund of ticket purchase. 

9. Tickets must be retained through the performance. 

 

To view a copy of the Industry Ticketing Code of Practice go to http://www.liveperformance.com.au/ticketing_code_practice.

 

Complaints

Should you wish to make a complaint during a performance please speak to the Duty Manager who will endeavour to resolve your concerns. If your concerns can not be resolved to your satisfaction please contact the Venue Manager on (02) 8065 7337 during office hours, Monday - Friday, or via email to This email address is being protected from spambots. You need JavaScript enabled to view it.